Terms and Conditions

Please read our terms and conditions carefully.

In these Terms and Conditions: “We”, “Us”, and “Our” refer to Design a Wall Ltd, trading under Design a Wall. The terms 'You', “Customer”, and “Client” refer to the purchaser of goods, or the user or viewer of our website. By placing an order, you agree to these terms and conditions.

Payment

Unless stated otherwise, all prices quoted for goods are for supply only, but inclusive of VAT and delivery. We do not offer a fitting service. Acceptable methods of payment are all major credit/debit cards. Our terms are payment in full at the point of order. All goods remain the property of the Company until paid for in full.

We reserve the right to revise our prices at any time prior to placement of an order without notice in line with changes in the costs of materials, services, or labour, along with fluctuations in currency exchange rates affecting the cost of imported materials. Once an order is placed, the price will be fixed as agreed at the time of purchase. All quotes are valid for 3 months from the date of issue.

How to Place an Order

Select the item(s) that you require from our website by clicking the ‘Add to Cart’ link shown for the item. Items that you have selected can be reviewed at any time via the ‘View Cart’ link. When you have completed your selections, click on the ‘Proceed to Checkout’ link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems. If you make a mistake during ordering, please contact us as soon as possible.

If you need to amend your order prior to placing it, you may do so on the shopping cart page. You can remove items or amend quantities using the controls provided. You may need to refresh the contents of your cart for changes to take effect.

Making a Contract with Us

When you place an order with us, you are making an offer to buy goods. We will email you to confirm that we have received your order. Once we have checked the price and availability of the goods, we will email you again to confirm that we accept your order.

Availability

All items are subject to availability. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract formed between us. Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market.

Delivery

All of our deliveries are classed as kerbside only, meaning your goods will be delivered to the nearest safe point on your property. The delivery will be made by one driver only, so you will need to ensure you have sufficient manpower available to move the products you have ordered. Your goods will be offloaded and transported into your property if it is safe and feasible to do so.

The delivery driver is ultimately responsible for where they can sensibly offload. The driver’s decision is final when deciding what is a safe unload and/or delivery. Please inform us when ordering if there are likely to be any problems when delivering. You will be provided with a time window (usually 3 hours) for your delivery; this is our best estimate, and we cannot take responsibility for delays due to traffic or weather conditions.

It is your responsibility to ensure all materials are on-site in good condition and complete prior to the commencement of your project. We shall not be liable for any costs due to delays, aborted or additional site labour costs, loss of earnings, or other unforeseeable charges. We therefore advise that you DO NOT organise tradesmen for installation until you are satisfied that all items are on-site and in good condition. Any damaged or missing items should be reported within 48 hours of delivery, otherwise, they may be chargeable.

For any aborted/failed deliveries on the day of delivery, an additional carriage charge (this may vary depending on the goods ordered) will be applied for redelivery of the goods. We can only make deliveries to mainland UK.

When Your Goods Arrive

We advise applying a suitable oil/lacquer/varnish/paint finish to the timber as soon as possible after receiving delivery. We do not recommend installing our products prior to finishing, as this can damage the timber. We will not be liable for any defects due to inappropriate storage, neglect, or damage caused by a third party or installation other than that which is recommended in our Fitting Guide. The Fitting Guide is available in the Resources section of the website.

Cancellation

Both ourselves (within reasonable grounds) and the Client have the right to terminate the contract for any reason. Refunds will be made, less any costs incurred for work already undertaken. All orders are made to order and completely bespoke, and therefore are non-refundable. Other items have a minimum of 48 hours' notice of cancellation required prior to delivery. Notification, for instance, in person, via email, or phone will be accepted subject to confirmation in writing. We reserve the right to levy a £60 charge to cover any subsequent administrative expenses.

Returns

We request that you inspect items for damage or missing parts before signing for them. If there is any damage present, we recommend that you refuse delivery. Our dispatch team takes great care in getting your order picked and packaged, but once it leaves our hands, we have no control over its handling by the courier. If your item does arrive damaged, please let us know so we can arrange a replacement, as refusal of delivery by the courier will not automatically generate a replacement.

Returns are only able to be made for standard stock items, and not for any bespoke products made to your specification. If there is a problem with the goods or if you wish to return a standard stock item for any reason, please contact our team straight away. For any returns, we request that you notify us by email of the intention to return the items. You have 60 days after the day of delivery in which to return the goods. You will be issued with a Returns Authorisation Form which we would ask you to print and attach to all packaged items (this way it will enable us to easily identify your items once received back).

Arrangements and costs for the return of goods to our registered office will need to be met by the Client. Should you wish for Design a Wall Ltd to arrange the collection of goods, there will be a charge of £40. Refunds will be issued for any returned parts once inspected and found to be in good resalable condition. If any goods are found to be damaged, we reserve the right to reduce the refund provided, up to the full value of the goods.

Complaints Procedure

If anything is wrong with your order which is our fault, we will do everything in our power to put it right. Should you wish to raise a complaint, you should in the first instance make contact with our team.

Quality

The quality of finish will be consistent with industry-recognised standards in the trade. We use engineered timber to improve the product, which is made up of smaller sections and lengths laminated together. This provides a more stable product that is far less likely to twist, split, or warp, and is also more environmentally sustainable.

The finished goods may vary in shade and grain as timber is a natural material. Naturally occurring features from the tree’s growing process may also be present, such as knots and Medullary Rays, which add to the timber’s beauty. Medullary Rays run perpendicular to the annual growth rings and carry sap towards the pith (centre) of the tree. Far from being defects, these “Tiger Stripes”, as they are sometimes known, are a sought after characteristic when selecting stock for furniture making, and show that the timber has been taken from the most expensive “Quarter Sawn” cut, which is far greater in strength and is of the highest quality.

While we do our best to ensure that the product is as consistent as possible, we cannot offer any guarantee on colour match. Images on our website, brochure, and other promotional material are for illustrative purposes only.

Any damage or missing parts should be reported within 48 hours of delivery, otherwise, they may be chargeable. We will not be liable for any defects due to inappropriate storage, neglect, damage caused by a third party, or installation other than that which is recommended in our Fitting Guide. We reserve the right to change the specification of goods without prior notice, in order to continually improve the product that we offer.

Using the Wall Builder Design Tool

All wall products are manufactured to the sizes you provided. By placing an order using our online tools, we can accept no responsibility for inaccuracies in sizes provided by you, the customer. If you are struggling, we strongly suggest contacting us for help and advice. All dimensions and details of the drawing must be checked on-site prior to confirming the order. All drawings are viewed from the outside.

We recommend that our products are installed by an experienced qualified professional.

Website Usage

Redistribution or republication of any part of this site or its content is prohibited, including by framing or other similar means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely, or error-free, although it is provided to the best ability. The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

1. Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature.
2. Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon, or any other direct or indirect, consequential, and incidental damages.

Using information from this website is at your own risk, and it shall be your responsibility to ensure that any products or information available through this website meet your specific requirements.

The content on this website is owned by us. This includes, but is not limited to, the design, layout, look, appearance, graphics, software (Wall Builder), and content. Reproduction is strictly prohibited. Unauthorised use or reproduction of this website may give rise to a claim for damages and/or be a criminal offense.